Questions & answers

No. SignExpert provides education, visualization, project-planning, and lead-submission technology. Final pricing, contracts, production, installation, and warranties are provided by the professional sign provider identified during project review.

No. It is a preliminary concept. The production provider will prepare and submit final artwork for approval before manufacturing.

No. Any displayed price or budget range is preliminary guidance. Final pricing depends on measurements, materials, quantity, site conditions, installation, electrical work, and permits.

No. Sign requirements vary by location and project. Permit and code requirements must be verified before fabrication or installation.

A sign specialist reviews your concept and project information, contacts you if additional details are needed, and provides the next steps for a formal quotation.

Project timing is confirmed after professional review of the design, dimensions, materials, site conditions, permits, and installation requirements. Open an option in the Design Studio to prepare your concept, then submit it for review.

PDF, PNG, JPG, SVG, AI, and EPS up to 50 MB. Vector files (PDF, SVG, AI, EPS) give the cleanest print at any size. If your file is too low-resolution we'll email you before printing.

Yes. Check the “add design service” option at checkout or request a quote describing your goals. Design service runs $75–$250 depending on complexity and includes two revision rounds.

Yes — pickup is available at our Charlotte, NC location. Choose your fulfillment method during checkout.

After payment, we email you a digital proof. You can approve directly from the email or request changes. Production starts only after you approve. Most proofs go out within 1 business day.

Because every product is custom-printed to your specification, we don't accept returns of approved orders. If your proof was wrong or your print arrives defective, we'll remake it at no charge. Email info@signexpert.shop within 30 days of delivery.

We ship to the United States and Canada. International orders are quote-only — please use the /quote form.

Every confirmation email includes a tracking link. Click it any time to see current status. If you've lost the email, contact info@signexpert.shop with your order number and we'll resend it.